Communication can be defined as the process by which people share ideas, experience, knowledge and feelings through the transmission of symbolic messages.Effective communication is imperative in the business world. However the Franchisee style differs while dealing with different types of people. The manner in which we address our boss is totally different than the way we talk to our colleagues. Effective communication skills is about understanding the right style of communication in business environment and also about overcoming the barriers in communication This module elucidates the usage of non verbal communication like body language, facial expressions, etc.
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